Disappointment with FedEx

I mentioned a few post back my break in my fabric purchasing diet.  I quickly received the fabric I ordered from EOS.

I took advantage of the sale at Fabric Mart and purchased a large amount of fabric, particularly wool gabardine and some challis fabric.  My order put in the category to receive a mystery fabric bundle.

I got an email within two days saying my order had shipped and was given a Fed Ex tracking number.  I clicked on the link and learned where my fabric was in route.  Based on that information it appeared I would get my fabric on Thursday.  Thursday came and went, so I thought okay tomorrow it will arrive. NOT.  Yesterday AM I went to Fed Ex site to view again and it showed that it had been delivered.  It also showed that a DJones had signed for the fabric.  There is no DJones living in my house, nor am I aware of a neighbor with that name.

I immediately contacted Fed Ex and yes they said it had been delivered but not to my address.  I was told I had to contact Fabric Mart.  Not the answer I wanted nor was I given a reason why Fed Ex would not follow up on this. Not their error, obviously not their problem either.  I then called Fabric Mart's 800# from website and got an automated recording and I left a voice mail.  I in turn sent an email to their shipping contact to explain the situation.

An hour or so later, I checked to see if I had an email response.  None.  DH and I traveled to a family event two hours away and spent late afternoon and evening with family and friends.  We returned home around 11 pm and still no response to email.  In further checking their website, it appears they are closed on Saturdays.

So no fabric, no response, no issue resolved at this time.

Let me say that I know I would not have started sewing this new fabric upon its arrival.  However, buying on the Internet, waiting for packages and then this sort of thing happens, it is the type of thing that makes me somewhat OCD!  My credit card has been charged, I did not get what I ordered and have no answers or solutions to my problem.  I have not had this problem before with Fabric Mart or any other online purchase so I am in new territory here.  I know it will get resolved but there is something about being charged for something and then you don't have what you paid for in your possession; it is with someone else.

Just had to share this with someone.  Have you had this kind of experience before?

Comments

  1. Bummer! I hope it gets resolved soon. This being the holiday weekend, not soon enough for your peace of mind. I had this happend with some mail order meds a few years ago. Trouble was - there was no tracking # at that time. They just sent meds. Company finally sent a "refill" but not without me contacting my doctor, etc. Extra hassle............

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  2. I once ordered $55 worth of patterns to be mailed to my aunt, where I would pick them up...and I put the wrong address down and they got delivered to her neighbor, who was about to recycle them when we went to pick them up. Yikes!

    (If neither FM nor FedEx will help you, it's possible your credit card company can help you out by doing a chargeback or something.)

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    Replies
    1. Sophie, I can dispute the charge and will do so if I do not get this resolved by Tuesday, given the holiday I do not expect to hear from FM.

      Delete
  3. This is HORRIBLE. No, this has never happened to me and I mail order all the time. It seems to me that if the box was addressed correctly, that the problem lies with FedEx and they should rectify it. Isn't their job to deliver boxes to the correct address?!?!? It should not be on FabricMart to correct an error, unless they addressed it wrong.

    SHAME ON FEDEX.

    I hope it gets resolved soon. In the best scenario, the person who signed for it will drop it by. (S/he may not have realized it wasn't for them. I sign for packages all the time without reading the address label.)

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    Replies
    1. I agree with you about FedEx and decided to take Carolyn's suggestion and changed the title of my post to Disappointed with FedEx. They really were of no help at all and took me a bit to find an 800# to contact them.

      I have been buying fabric online for some time now and this is a first. The only real source of fabric locally is JoAnn's or quilt shops. So I have to order online or win the lottery so I can jet set around to great fabric stores in New York and San Fran.

      Delete
  4. I totally understand your disappointment and this hasn't happened to me either...and like Shams I mail order ALOT. The problem with contacting Fabric Mart is that they are closed on weekends and probably will be on Monday too since it's a holiday.

    I AM SURE that Fabric Mart will rectify the situation, either by sending you more fabric or crediting your charge card. The terrible thing is that this happened on a holiday weekend and that Fedex will do nothing.

    Personally I would change the title of your post to DISAPPOINTED WITH FEDEX so that it comes to others attention! Especially since firms regularly troll the internet to read info on their companies.

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    Replies
    1. Actually I took your suggestion and changed the title of the post. I am sure I will not hear from FM until after the holiday.

      The more I think about my conversation with FedEx I get more upset. They were quick to jump on FM as the problem source not them.

      Delete
  5. I have had issues with Fabric.com with missing fabrics, short cuts, etc., but not with shipping. I have had delivery problems with other things with FedEx and so I stopped shopping at Fabric Mart when they went to FedEx as their carrier. Hope they resolve the problem for you soon.

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    Replies
    1. I have never had shipping issues before. I have to say that FedEx was quick to blame FM and said I had to contact them. Seems to me they should have wanted more information about the problem, so they could review their side of the problem to make sure they were not at fault. Whatever with this being a holiday weekend it will not get resolved until Tuesday.

      Delete
  6. So sorry to hear about the shipping problem. This hasn't happened to me with online shopping and I don't do it nearly as much as other people.

    If I don't expect to be home for a UPS delivery, I have the package shipped directly to the UPS distribution center and place 'customer hold for pickup' next to my name. I did this all the time for the last couple of years with Fabric.com and haven't had any problems. If it gets lost, it is definitely in their system because it was never delivered to my house. UPS will hold the package free of charge for 5 days. After that, it goes back to the sender. I don't mind the inconvenience of having to pick it up. If you have a Fed Ex or UPS office near you, see if they can do the same for you.

    In the meantime, I think Fabric Mart will rectify the situation. They recently sent me the wrong colour of a shirting fabric. I was told to keep the incorrect fabric and received the corrected piece the very next day.

    It'll work out in the end. *hug*

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    Replies
    1. I am sure it will, but just so annoying!

      Delete
  7. I would use the tracking number to check thee address your shipment was sent to. That gives you a starting point to figure out what happened.

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    Replies
    1. I can't seem to track where it was sent. Everything I have tried to find where shipped does not give me that information without me providing information I do not have.

      Delete
  8. Ouch! I had a book from Barnes&Noble delivered to the wrong address, via UPS. I contacted UPS and they did get a new book for me.

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  9. I have had issues with deliveries here. One time, my fabric was delivered to an empty home for sale across the street. I ended up getting permission from the owner to check their property for my fabric, and it was in the back of the house by the pool! I was ticked off, believe me. The carrier was FedEx and in my case, they did try to help. The shipper of the fabric, however, informed me in no uncertain terms that they shipped it to the address I gave them….therefore it became my problem. I didn't expect them to take responsibility but they were very unhelpful. (It was not fabric.com or fabric.mart) That was my last order from them….guess I'm funny that way

    ReplyDelete

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