I mentioned a few post back my break in my fabric purchasing diet. I quickly received the fabric I ordered from EOS.
I took advantage of the sale at Fabric Mart and purchased a large amount of fabric, particularly wool gabardine and some challis fabric. My order put in the category to receive a mystery fabric bundle.
I got an email within two days saying my order had shipped and was given a Fed Ex tracking number. I clicked on the link and learned where my fabric was in route. Based on that information it appeared I would get my fabric on Thursday. Thursday came and went, so I thought okay tomorrow it will arrive. NOT. Yesterday AM I went to Fed Ex site to view again and it showed that it had been delivered. It also showed that a DJones had signed for the fabric. There is no DJones living in my house, nor am I aware of a neighbor with that name.
I immediately contacted Fed Ex and yes they said it had been delivered but not to my address. I was told I had to contact Fabric Mart. Not the answer I wanted nor was I given a reason why Fed Ex would not follow up on this. Not their error, obviously not their problem either. I then called Fabric Mart's 800# from website and got an automated recording and I left a voice mail. I in turn sent an email to their shipping contact to explain the situation.
An hour or so later, I checked to see if I had an email response. None. DH and I traveled to a family event two hours away and spent late afternoon and evening with family and friends. We returned home around 11 pm and still no response to email. In further checking their website, it appears they are closed on Saturdays.
So no fabric, no response, no issue resolved at this time.
Let me say that I know I would not have started sewing this new fabric upon its arrival. However, buying on the Internet, waiting for packages and then this sort of thing happens, it is the type of thing that makes me somewhat OCD! My credit card has been charged, I did not get what I ordered and have no answers or solutions to my problem. I have not had this problem before with Fabric Mart or any other online purchase so I am in new territory here. I know it will get resolved but there is something about being charged for something and then you don't have what you paid for in your possession; it is with someone else.
Just had to share this with someone. Have you had this kind of experience before?